Frequently Asked Questions
Everything you need to know about shopping for authentic Japanese goods.
Do you ship internationally from Japan?
Yes, we ship our authentic Japanese products to over 100 countries worldwide directly from our warehouse in Osaka, Japan.
How long does shipping usually take?
Standard shipping typically takes 7-14 business days, while express shipping via DHL or FedEx usually arrives within 2-5 business days depending on your location.
Are the products you sell authentic?
Absolutely. We source all our items directly from Japanese manufacturers or authorized distributors to ensure 100% authenticity and quality.
What is your return policy?
We accept returns for unopened and unused items within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Will I have to pay customs duties or taxes?
Import duties and taxes are not included in the product price and are the responsibility of the recipient. These fees are determined by your local customs office.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.